For an out-of-state self-insurer, who determines whether claims files can be maintained outside California?

• A. The Director
• B. The ER
• C. The TPA
• D. The Manager

Answer: (D)

The person responsible for the self‑insurer’s claims program—the Manager—decides where claims records are kept. The manager administers the plan and weighs practical, privacy, and regulatory considerations, including California record-retention and accessibility requirements, to determine if storing files out of state is allowed. The Director sets overarching rules and approves regulatory frameworks, but day-to-day determinations about file location come from the plan’s manager. A TPA handles processing under guidance, not as the final arbiter of where records reside. So, for an out-of-state self-insurer, the decision rests with the Manager.