When can a claim file with future benefits be closed or converted to inactive?

• A. Two years after the date of the last provision of benefits but only if there is no reasonable expectation that future benefits will be claimed or provided
• B. One year after the last provision of benefits
• C. Immediately after the last provision of benefits
• D. After a full review by the director

Answer: (A)

When managing a claim file that still could have future benefits, you balance preserving access to potential future entitlement with avoiding indefinite open records. The standard approach is to close or convert the file to inactive two years after the date of the last provision of benefits, but only if there is no reasonable expectation that future benefits will be claimed or provided. This two-year window lets any latent or late-claims scenarios surface—such as long-tail medical costs or delayed wage-replacement events—without keeping the file open forever. If there is a reasonable expectation that future benefits could still be claimed or required, the file remains active until that possibility is resolved.